Find answers to common questions about our cloud security services, features, and pricing.
EURORA Cloud is a European cloud security platform that provides DDoS protection, Web Application Firewall (WAF), Load Balancing, Secure DNS, and advanced caching solutions. We help protect websites and applications from cyber threats while improving performance and reliability.
All our servers are located within the European Union, ensuring GDPR compliance and data sovereignty. We have multiple points of presence across Europe to provide low latency and high availability for your applications.
You can get started within minutes! Simply sign up for an account, update your DNS settings to point to our network, and our system will start protecting your website immediately. Our support team is available to assist you with the setup process.
We provide 24/7 technical support via email and our support portal. Our team of security experts is available to help you with configuration, troubleshooting, and optimization. We also offer priority support for enterprise customers.
Our DDoS protection uses advanced traffic filtering and scrubbing centers strategically located across Europe. We analyze incoming traffic in real-time, identifying and blocking malicious requests while allowing legitimate traffic through. Our system can handle attacks of various types and scales, ensuring your website remains accessible.
Absolutely. We take data security very seriously. All data is encrypted in transit and at rest. We are GDPR compliant and follow industry best practices for data protection. We never sell or share your data with third parties.
Our WAF inspects every incoming HTTP request in real time, blocking SQL injections, cross-site scripting (XSS), and other OWASP Top 10 vulnerabilities before they reach your server. Rules are automatically updated to protect against emerging threats.
Yes. You can create custom firewall rules, adjust rate limiting thresholds, and configure security headers through our dashboard. Advanced plans include granular control over WAF rule sets.
Yes. All data processing happens exclusively within the European Union. We do not transfer any data to third countries. Our infrastructure is hosted in EU data centers, and we have a Data Processing Agreement (DPA) available for all customers.
No. EuroraCloud is a European company with European infrastructure. Unlike US-based providers subject to the CLOUD Act, we cannot be compelled to hand over data to US authorities. Your data stays under EU jurisdiction.
Yes. We provide a GDPR-compliant DPA to all customers. Contact our team to receive your copy.
DNS propagation typically takes between 5 minutes and 24 hours, depending on your domain registrar and TTL settings. Most customers see their site live on EuroraCloud within 30 minutes.
No. EuroraCloud works as a reverse proxy in front of your existing hosting. You keep your current hosting provider and simply point your DNS to our network. We handle caching, security, and traffic filtering transparently.
No. The migration is seamless. While DNS propagates, traffic is gradually shifted to our network. We support both your origin server and our edge simultaneously during the transition.
Yes! We offer a free website security audit and a free trial period for our services. You can test our DDoS protection, WAF, and other features before committing to a paid plan. Contact us to get started with your free trial.
We accept all major credit cards, bank transfers, and SEPA direct debit for European customers. Enterprise customers can also arrange custom payment terms. All payments are processed securely through encrypted channels.
Yes. There are no long-term contracts. You can cancel your subscription at any time, and it will remain active until the end of the current billing period.
No. Our pricing is per domain with no bandwidth or traffic charges. You pay a fixed monthly fee regardless of how much traffic your site receives.